Scope and Commitment

Casa is committed to responsible gaming as a core principle of service delivery. This policy governs how Casa supports safe play, protects customers from gambling-related harm, and ensures compliance with applicable laws and regulatory expectations. All customers accessing Casa's services are subject to these measures, which may be updated from time to time. Updates become effective upon posting and are binding on continued use of the services.

Risk Awareness and Self-Assessment

Players should regularly assess their gambling as a leisure activity. Casa provides explicit indicators designed to help customers identify potential risk. If multiple indicators apply to you, consider reducing activity or implementing protective measures. Examples of risk indicators include:

• Gambling occupies a substantial portion of daily life and interferes with personal or professional responsibilities.
• You chase losses or attempt to recover lost funds with additional play.
• You spend more time or money than intended and struggle to limit activity.
• You borrow money or use credit facilities to gamble, or you conceal gambling activity from others.
• Your gambling is motivated by emotional distress, rather than recreation or entertainment.

If you experience any of these indicators, you should consider implementing protective measures in your Casa account and seeking independent support as appropriate.

Self-Exclusion and Personal Limits

Casa provides configurable protections to help manage play. Customers may implement one or more of the following:

• Session limits: set maximum time allowed for daily, weekly, or monthly sessions; when the limit is reached, access is blocked for the defined period until the limit cycle resets.
• Deposit limits: cap the amount that can be deposited within a chosen period; requests to increase limits are reviewed by Casa staff before adjustment.
• Loss and wager limits: specify maximum losses or wagering amounts within a period to prevent excessive exposure.
• Self-exclusion: initiate temporary or permanent exclusion from the platform. Temporary exclusions can be requested for predefined intervals (for example, 24 hours, 7 days, 30 days). Permanent exclusion remains available on request and will be honored subject to verification.

To activate any limit or exclusion, access the Responsible Gaming section of your account or contact Casa support. Changes to limits or exclusions take effect immediately for new activity and may require a subsequent verification step for security.

Age Verification and Underage Safeguards

Casa provides access only to individuals who meet the legal minimum age for gambling in their jurisdiction. It is illegal to open or operate a Casa account if you are under the applicable age. Casa conducts identity and age verification checks at onboarding and at intervals thereafter where required by law or policy. If underage activity is detected or suspected, Casa will suspend the account and may withhold funds pending verification. Verification may require presentation of government-issued identification and proof of address. Where verification cannot be completed satisfactorily, Casa reserves the right to close the account and report concerns to appropriate authorities in accordance with applicable law.

Account Management and Responsible Play Flows

Customers may exercise control over their Casa account through self-service tools. The standard workflows include:

1. Access the account settings and navigate to Responsible Gaming. Select the desired limits or self-exclusion option and confirm the changes.
2. Attempted access after a completed exclusion will be blocked consistent with the chosen period. For temporary measures, access resumes after the period expires or after staff-assisted lifting, if applicable.
3. For permanent closure, submit a request to Casa support. Pending withdrawals must be completed prior to closure where feasible; otherwise, arrangements will be discussed with the customer in accordance with policy and legal requirements.

Support, Help Resources, and External Assistance

Casa provides in-platform support channels and resources to assist with responsible gaming. Customers can contact support for guidance on limit configurations, exclusions, and account management. In addition, Casa supports access to recognized gambling support services through approved channels. If you experience difficulty controlling your play or have concerns about your gambling behavior, consider speaking with a licensed professional or a recognized confidential support service in your jurisdiction. Casa does not rely on external endorsements to determine suitability of assistance and will cooperate with customer requests for information about support options where appropriate.

Data Privacy, Tracking, and Record Keeping

Casa collects and processes data necessary to implement protective measures, personalize responsible gaming features, and comply with regulatory obligations. Data may include account activity, deposits, wagering, limits, and self-exclusion history. Personal data will be stored in accordance with Casa's Privacy Policy and applicable data protection laws. Data is used solely for purposes related to player protection, enforcement of terms, and legitimate business needs, and will not be used for marketing without explicit consent where consent is required by law.

Policy Changes and Effective Date

This policy is reviewed periodically and may be updated to reflect changes in law, regulatory guidance, or industry best practices. The current version is posted on Casa's platform. By continuing to use Casa services after the posting of any material changes, you acknowledge and accept those changes. If you disagree with revisions, you may exercise account-related protections or contact support to discuss options within the scope of Casa's policies.